General Questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
Where do you ship?
We currently ship in the United States, Canada, Australia, France, the UK, and Germany.
For shipping outside of these countries, please reach out to our support through our helpdesk.
Product Questions
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping times for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:
United States: 1-2 days
Canada: 1- 2 days
Australia: 2-3 days
France: 2-3 days
UK: 2-3 days
Germany: 2-3 days
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, and EUR.
If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Do you offer a 3 or 4 times payment option?
We accept 3 times payments thanks to our partner Affirm.
You will be able to choose that payment option at checkout.
Other Questions
Do you have physical stores?
We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US, and Canada.
The full list of stores that resell our products can be found on our stores’ locator map.
Is there a warranty?
We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
The item must have been sold on our online store.
The item shouldn't have been used in any way.
The return or exchange request is made within 28 days of delivery.
The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
