Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
The Mint is a multi-functional hair styling tool designed to streamline detangling, conditioning, and styling for textured hair, making wash days more efficient and enjoyable.
Who is The Mint designed for?
The Mint is suitable for all hair types, but it is specifically crafted to meet the needs of individuals with textured hair.
What makes The Mint unique?
The Mint features warming technology for hair products, interchangeable bristles for various hair types, and TSA-friendly pods for convenient travel use.
How long does it take to see results with The Mint?
Most users notice an immediate difference in detangling ease and product absorption after the first use.
2. Product Questions
What is the warming function, and how does it work?
The Mint gently warms hair products to 130–140°F, helping them penetrate hair strands for better hydration and moisture retention, particularly for low-porosity hair.
What are the interchangeable bristles?
The Mint comes with customizable bristles designed for different hair textures, ensuring optimal detangling and styling performance.
Is The Mint safe for daily use?
Yes, The Mint is designed for regular use without causing damage to hair or scalp.
Can I use my own hair products with The Mint?
Absolutely! The Mint's TSA-friendly pods allow you to fill them with your preferred hair care products.
3. Payment Questions
What payment methods do you accept?
We accept all major credit cards, PayPal, and other digital payment methods as listed at checkout.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Orders typically ship within 3–5 business days. Delivery times vary depending on your location but generally take 7–10 business days within the U.S.
Do you offer international shipping?
No, at this time we only ship The Mint within the United States. We hope to offer international shipping in the future.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
What if my order is delayed or lost?
If your order hasn’t arrived within the estimated delivery time, please contact our support team for assistance.
5. Order Questions
How do I place an order for The Mint?
You can place an order directly through our website at richualist.com. Simply add The Mint to your cart and follow the checkout process.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After this timeframe, orders are typically processed and shipped.
What should I do if I receive the wrong item or a defective product?
Please contact our support team immediately at support@richualist.com, and we will assist you with a replacement or refund.
Can I reorder replacement parts or accessories for The Mint?
Not at this time. We are working on making replacement parts, such as bristles and pods, available in the future. Stay tuned for updates!
6. Contact Questions
How can I contact customer service?
You can reach us via email at support@richualist.com or through the contact form on our website.
What are your business hours?
Our customer service team is available Monday–Friday, 9 AM to 5 PM EST.
How can I provide feedback?
We’d love to hear from you! Please leave a review on our website or email us directly with your feedback.
